Autoline Drive Application Analyst – Sales 3068 views9 applications

Objective

As a part of the support team, address user queries, troubleshoot and provide accurate resolutions for issues pertaining to CDK Autoline Drive

Provide Level 1 & 2 Autoline application support for the entire business .

Recording cases on the system, performing diagnostics; problem solving; writing up conclusions

Carrying out regular maintenance activities on the applications (e.g. checks; monitoring; data imports).

Configuration/installation/testing – e.g. application compatibility testing for new configurations.

Assisting in project work and work in tandem with other departments to provide solutions to business requirements

Work closely with the application support and other departments to ensure swift and efficient service

At all times ensure transparent communication with the IT Manager and senior members of the support team to address any sensitive issues .

Following industry best practices

Essential experience:

Prior  exposure in Autoline drive support

Hands-on experience in the dealership CRM processes and module

Demonstrated experience in Database structures and files

Strong customer service ethos

Strong communication skills, written and verbal

Open-minded and flexible.

Desirable:

Prior experience in Autoline implementation or providing support

Sound understanding of the automotive business