Technical Consultant – System/Network Administration 2689 views4 applications

We are recruiting a consultant with experience in Network/System Administration to be based at our client’s New York office

ROLE:

Responsible for successful on-site implementations of standard solutions offerings

Assist the customers through Remote support as per the rules and timelines of support contracts

Document all customer interaction using the company’s support documentation templates and systems

Adhere to the quality assurance and quality control processes for all offerings

Follow the training guides outlined by the team lead/manager

The assigned tasks will require working on night shifts, during holidays and weekends.

Provide level 1 support for customer issues

Capture, define and document customer technical and system parameter requirements remotely

Develop and execute customer implementation test plans in a coordinated effort with the engineering team

Maintain a professional and customer focused approach in all customer interactions

Document all customer interactions to maintain continuity and follow up on open customer issues until resolution

Escalate customer issues to level 2 support when required

Support team lead and other team members as required

Provide recommendation on technology upgrades

Communicate all customer implementation and support interactions to team members

Participate in designing, developing and supporting new offers as requested by team lead

Recommend and participate in the development of a QA/QC process with the development team

Identify weakness / issue and recommend improvements in the company development process

Support newly developed solutions

Train implementation and support staff

Deliver product/service/solution training on an as needed basis

Download & notify users of relevant SWIFT documents to servers as requested by team lead

Attend engineering team meetings to coordinate activities

Provide backup and support for any implementation and support activity as requested by team lead

Plan Deployments and Technical Designs with Supervising Senior

Ensure timely completion of projects and deployments

Coordinate new technology vendor technical presentations as requested by team lead

Work with selected vendors to test/develop new solutions for the company as requested by team lead

Keep Support backlog on minimal level

Complete 90% of implementations successfully within the deadlines

Recommend improvements to customer communication and implementation and support processes and procedures

Deliver technical training as needed

Keeps accurate and complete notes on all assigned tasks.

Work with managements to determine departmental priorities.

Participate in companywide initiatives when assigned and required

Maintain weekly reporting upon the request of his/ her superiors.

SKILLS:

Juniper VPN Networking knowledge and/or experience

Foundation on networking or System administration

Certifications: Windows, UNIX, MS SQL or Oracle

The candidate will be trained on :SWIFT Alliance suite (SAA, SWP, SAG, SNL, HSM) and other financial applications

QUALIFICATIONS:

Computer Science/ Engineering graduate from a reputable university.

Proven track in software installation and troubleshooting.

Proven track in Networking, software installation and troubleshooting.

Demonstrated ability to develop skills, work effectively with the team dynamics, achieve goals and administer trainings.

Familiarity with data encryption, security, firewalls, networking modem technology.

Certifications: windows, UNIX, MSSQL or Oracle