Keyloop Autoline – Implementation & Support Consultant 332 views

Our IT desk is looking for Autoline SME’s for a number of geographic locations for Autoline Drive and Rev 8 systems.

The Position

Provide Level 1 & 2 Autoline application support for the entire business .Recording cases on the system, performing diagnostics; problem solving; writing up conclusions

Carrying out regular maintenance activities on the applications (e.g. checks; monitoring; data imports).

Configuration/installation/testing – e.g. application compatibility testing for new configurations.

Assisting in project work and work in tandem with other departments to provide solutions to business requirements

Work closely with the application support and other departments to ensure swift and efficient service

At all times ensure transparent communication with the IT Manager and senior members of the support team to address sensitive issues

Essential experience for the SME(Support, Customer service):

Prior exposure in Autoline drive and older version of the system support

Hands-on experience in all modules including after-sales, sales/ CRM and Finance

Demonstrated experience in Database structures and files

Successful track record in process audits

Strong customer service ethos/ communication skills, written and verbal