Digital Product Manager 542 views

Objective:

To achieve customer delight by defining a clear direction for the organization’s digital transformation to create and capture further sustainable value, with focus on the development of the digital journey for customers.

Job Summary

The Digital Product Manager is expected to help the business in executing digital transformation initiatives aiming to address different touchpoints with customers.

The incumbent will champion the creation of a seamless digital customer journey that caters for customers’ requirements and pain points through building an in-depth understanding of such aspects in collaboration with the different business units/functions and front-line teams within the company as well as translating the needs of the customer into online business opportunities.

Roles & Responsibilities

Participate in driving product strategies and long-term vision to build best in class digital products

Identify innovative digital solutions for products, services, and processes, in order to improve the customer journey as well as internal efficiency

Conduct user research and usability studies, collaborating with designers, developers, and research teams from end to end of the process.

Participate in market research, validation, and whitespace analysis to identify new opportunities for new and existing features and functionalities

Develop and implement data pipelines that extract, transform, and load data into an information product

Work on managing, storing, processing and analyzing large data sets to identify business opportunities/efficiencies

Evaluate, analyze, and understand the voice of the customer through a variety of data sources

Manage the product roadmap and backlog for all digital products

Oversee and manage lead requirements discovery, solution design, user story writing, feature development, and user acceptance testing

Partner with the operational teams to identify key capabilities needed as well as identifying potential issues

Partner with cross functional teams regularly to ensure alignment on feature development and prioritization

Monitor and evaluate product performance to ensure constant product iteration and improvements

Participate in identifying and evaluating qualified vendors responsible for the development of envisaged digital solutions as well as managing and overseeing the respective projects from scoping to delivery.

Collaborate with other IT teams to ensure that all the considerations of the digital transformation are consulted on and implemented effectively.

Keep abreast with new digital and AI tools that can support, enhance, and improve the company’s solutions.

Qualifications:

Must have at least 5 -10 years of experience in Digital Product Management

Must have a bachelor’s degree in Computer Science, Information Systems, or other IT related field

Track record of working on well-known customer facing applications

Other Requirements:

Customer-first mindset.

Solid understanding of back-end and front-end programming languages.

Ability to develop data pipelines that can be used to track, analyze, and improve digital products

analytical, organizational, and communication skill

Project Management skills

Usability and customer-focused design experience a plus

To Apply:  Please  email your CV to technology@terranovashrp.com