Technical Consultant (Database & Application Server) – Arabic Expatriate 2081 views4 applications

Objective

We are recruiting a consultant with experience in Database, Unix System Administration to be

based in Kuwait. Additional knowledge of networking would be an added advantage.

In order to qualify, you must have:

Juniper VPN Networking knowledge and/or experience is major plus.

Foundation on networking or System administration

Well versed with databases and Unix or Linux systems, minimum 4-6 years’ experience

You are required to have sound knowledge of Application Server such as IIS, Apache Tomcat, IBM Websphere and Database Servers /databases such as MS SQL and troubleshooting skills

Responsible for successful on-site implementations of standard offerings

Assist the customers through Remote support as per the rules and timelines of support contracts

Document all customer interaction using the company’s support documentation templates and systems

Adhere to the quality assurance and quality control processes for all offerings

Follow the training guides outlined by the team lead/manager

The assigned tasks will require working on night shifts, during holidays and weekends.

Provide level 1 support for customer issues

Capture, define and document customer technical and system parameter requirements remotely

The candidate will be trained on : Financial applications and systems; Other software Solutions on customer’s site in accordance with standard implementation processes(Including Readiness Check and Trainings)

Maintain a professional and customer focused approach in all customer interactions

Document all customer interactions to maintain continuity and follow up on open customer issues until resolution

Escalate customer issues to level 2 support when required

Support team lead and other team members as required

Provide recommendation on technology upgrades

Communicate all customer implementation and support interactions to team members

Recommend and participate in the development of a QA/QC process with the development team

Identify weakness / issue and recommend improvements in the company development process

Support newly developed solutions

Train implementation and support staff

Deliver product/service/solution training on an as needed basis

Plan Deployments and Technical Designs with Supervising Senior

Ensure timely completion of projects and deployments

Coordinate new technology vendor technical presentations as requested

Keep Support backlog on minimal level

Complete 90% of implementations successfully within the deadlines

Recommend improvements to customer communication and implementation and support processes and procedures

Deliver technical training as needed

Keeps accurate and complete notes on all assigned tasks.

Work with managements to determine departmental priorities.

Maintain weekly reporting upon the request of his/ her superiors.

Qualifications:

Computer Science/ Engineering graduate from a reputable university.

Certifications: windows, UNIX, MSSQL or Oracle

Proven track in software installation and troubleshooting.

Proven track in Networking, software installation and troubleshooting.

Managed working teams and successfully completed at least 4 major projects/implementations over a period of time.

Demonstrated ability to develop skills, work effectively with the team dynamics, achieve goals and administer trainings.

Familiarity with data encryption, security, firewalls, networking modem technology.

Certifications: windows, UNIX, MSSQL or Oracle

Working Conditions

Work Schedule: Full time, and may need to work extra hours to meet deadlines.