Autoline DMS Subject Matter Expert- Finance 1716 views7 applications

Our IT desk is recruiting Autoline DMS Subject Matter Experts across multiple locations. We welcome applications from relevant candidates.

Objective

As a part of the support team, address user queries, troubleshoot and provide accurate resolutions for issues pertaining to CDK Autoline Drive

Provide Level 1 & 2 Autoline application support for the entire business .

Recording cases on the system, performing diagnostics; problem solving; writing up conclusions

Carrying out regular maintenance activities on the applications (e.g. checks; monitoring; data imports).

Configuration/installation/testing – e.g. application compatibility testing for new configurations.

Assisting in project work and work in tandem with other departments to provide solutions to business requirements

Work closely with the application support and other departments to ensure swift and efficient service

At all times ensure transparent communication with the IT Manager and senior members of the support team to address any sensitive issues .

Following industry best practices

Essential experience:

Prior  exposure in Autoline drive and Rev8 support

Hands-on experience in the finance processes

Demonstrated experience in Database structures and files

Strong customer service ethos

Strong communication skills, written and verbal

Open-minded and flexible.

Desirable:

Prior experience in Autoline implementation or at least support

Sound understanding of the automotive business